B2C retail team: food safety & quality

Our B2C retail team helps bakeries, butchers, retailers and childcare centres every day with clear, practical food safety. As teamleader, my team and I are ready to answer all your questions about self-checking or an FASFC inspection.
We're happy to think it through with you.
Natasja De Troch, teamleader B2C retail

what team B2C retail can mean for you?

Allergen management

Drawing up an allergen plan and contributing to procedures used during verbal allergen communication.

You can come to us for training on allergens, self-checking, good hygiene practice, labelling and more. This can be organised online, at our offices, or in-house. We offer open training courses and develop tailor-made training for clients. For our online and in-house training, we work together with our regular partners Horeca Forma, Horeca Academie and Solucious.

Internal audits & inspections

Internal audits and inspections guarantee continuous improvement. Thanks to our advice, you'll be even better prepared.

Drafting a handbook

We develop a straightforward handbook for every B2C sector, based on the self-checking guides but reduced to the essentials. This means you'll have all the correct documents to hand during an FASFC inspection.

Labelling

We guide you through the obligations around applying labels to packaging and what needs to be stated on them.

Guidance towards the smiley certificate

Having your self-checking system certified brings several benefits. For example, your company can enjoy a discount on the annual levy. You'll also be subject to fewer FASFC inspections. We, of course, provide the guidance you need along the way.

Meet the team

Natasja De Troch

Consultant, Teamlead 'B2C retail, Q-kids' & Partner
Edith Castelein

Consultant, Competence & Partner
Lieselot Heyse

Consultant, Teamlead 'Food, Feed, ISO & Logistics’ & Partner
David Van Hoorebeeck

Consultant, Teamlead ‘Meat’ & Partner
Gwen Rutsaert

Consultant

our experts talking

02 April 2026 | Food

ECGT is coming: from sustainability claim to burden of proof

Sustainability claims have become an important commercial tool in recent years. At the same time, this has led to an increase in vague, exaggerated or hard-to-verify communication. With the introduction of the ECGT Directive (Empowering Consumers for the Green Transition, 2024/825), Europe aims to put a stop to this.

Read more